Refund policy

Refund & Return Policy

At The Webbed Nook, our products are handmade and/or made to order specifically for your purchase. Because of the custom and made-to-order nature of our products, we do not accept returns, exchanges, or refunds for change of mind, incorrect selections, or ordering the wrong size or color.

Please carefully review your order, including product options, colors, sizes, and quantities, before completing your purchase.

Damaged or Incorrect Orders

We want you to be happy with your order! If your package arrives damaged or you receive an item that is incorrect or defective, please contact us within 7 days of delivery at thewebbednook@outlook.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and, if applicable, the shipping packaging

We will review the issue and, when appropriate, work with you to provide a replacement or another suitable resolution.

Shipping Damage

Because our products are 3D printed and may contain delicate components, damage can occasionally occur during transit. Please inspect your package and its contents upon arrival and contact us as soon as possible if anything was damaged during shipping.

Order Cancellations

Because many of our products are made to order, we begin processing orders promptly. Cancellation requests may not be possible once production has begun.

If you need to request a cancellation, please contact us as soon as possible after placing your order. Cancellation requests are not guaranteed and are handled on a case-by-case basis.

Important Note

The Webbed Nook is not responsible for damage caused by improper use, installation, handling, modifications, or failure to follow product care and safety instructions.

By placing an order with The Webbed Nook, you acknowledge and agree to this Refund & Return Policy.